Terms and Conditions

Last updated: August 23, 2026

These Terms and Conditions (“Terms”) apply to all purchases made through the Sassy Scents online store.

Please read these Terms carefully before placing an order.

1. Seller Information

The seller and contractual partner is:

Tim Geithner
Sole Proprietor trading as Sassy Scents

c/o IP-Management #9778
Ludwig-Erhard-Str. 18
20459 Hamburg
Germany

Email: info@sassyscents.store

2. Scope

These Terms apply to all orders placed through the Sassy Scents online store.

Our store currently sells and ships products to customers in the United States and Canada.

By placing an order, you confirm that you are legally capable of entering into a binding contract under the laws applicable to you.

3. Products

Sassy Scents sells scented candles and related products featuring humorous, sarcastic and decorative designs.

Our products are generally produced specifically after an order has been placed.

Product images are intended to represent the products as accurately as possible. Minor differences in color, print placement, label positioning, scent perception, packaging or other production characteristics may occur due to manufacturing processes and differences between screens.

Such minor differences do not affect your statutory rights regarding defective products.

4. Production and Fulfillment

Our products are produced and fulfilled with the help of third-party production and fulfillment partners, including Printify and its print providers.

These partners may manufacture, package and ship products directly to customers on our behalf.

Sassy Scents remains the seller of the products and your contractual partner.

Because products are made to order, production normally begins shortly after an order is placed.

5. Ordering and Contract Formation

The presentation of products in our online store does not constitute a legally binding offer but an invitation to place an order.

By completing checkout and clicking the final order button, you submit a binding offer to purchase the products contained in your order.

A contract is formed when we accept your order by confirming the order or beginning fulfillment of the order.

You will normally receive an electronic confirmation after placing your order.

We reserve the right to reject or cancel an order before fulfillment where there is a legitimate reason to do so, including:

• Product unavailability

• Payment failure

• Suspected fraud

• Incorrect pricing caused by an obvious technical error

• Technical or production problems

• Violations of applicable law

• Violations of our store or platform policies

If an order is canceled after payment has already been received, the affected amount will be refunded.

6. Prices

All prices displayed in the store are shown in US Dollars (USD) unless stated otherwise.

Sassy Scents operates under the German small business regulation pursuant to § 19 UStG. German VAT is therefore not charged or shown separately.

Shipping costs are displayed during checkout before the order is completed.

Any customs duties, import taxes or other charges imposed by authorities in the destination country may apply separately.

7. Payment

Available payment methods are displayed during checkout.

Payment processing may be provided by third-party payment providers such as Stripe.

The purchase price becomes due when the order is placed.

We do not receive or store complete payment card information where payment processing is handled directly by an external payment provider.

8. Shipping

We currently ship to:

• United States

• Canada

Orders require production time before shipment.

Estimated production and shipping times can be found in our Shipping Policy.

All delivery dates and delivery times are estimates unless expressly guaranteed.

Delays may occur due to circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions, holidays, supply shortages or unusually high order volumes.

9. Shipping to Canada

Orders shipped to Canada may be subject to customs duties, import taxes, brokerage fees or similar charges imposed by Canadian authorities or shipping carriers.

Unless expressly stated otherwise during checkout, these charges are the responsibility of the recipient.

Customs processing may also result in additional delivery time.

10. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Please check your shipping information carefully before submitting your order.

Because orders can enter production shortly after being placed, we cannot guarantee that shipping details can be changed after checkout.

Additional costs resulting from an incorrect or incomplete address may be charged to the customer to the extent permitted by applicable law.

11. Order Changes and Cancellations

Because our products are produced on demand, orders may enter production shortly after checkout.

If you need to change or cancel an order, please contact customer support as quickly as possible.

We cannot guarantee that an order can be changed or canceled once production has started.

This does not affect any cancellation, withdrawal or other consumer rights that cannot legally be excluded.

12. Returns and Exchanges

Because our products are made specifically after an order is placed, we generally do not accept returns or exchanges simply because a customer changes their mind, except where a return, cancellation or withdrawal right is required by applicable law.

This policy does not limit your rights if a product is defective, damaged, incorrectly produced or otherwise does not conform to the purchase contract.

13. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrectly produced product, please report the problem as soon as possible.

For the fastest resolution, please provide:

• Your order number

• A description of the problem

• Clear photographs showing the product and the issue

• Photographs of the packaging where relevant

Issues reported within 30 days of delivery may qualify for a replacement or refund under our fulfillment partner's standard support policy.

Nothing in this section limits any statutory rights you may have under applicable consumer protection law.

14. Lost Packages

If a package appears to be lost in transit, please contact customer support.

We may investigate the shipment with the relevant shipping carrier or fulfillment provider.

Where a package is confirmed as lost, an appropriate replacement or refund will be provided where required by applicable law or our applicable store policy.

15. Candle Safety

Candles involve an open flame and must always be used responsibly.

Always follow the safety instructions supplied with the product.

In particular:

• Never leave a burning candle unattended.

• Keep candles away from children and pets.

• Keep candles away from flammable objects and materials.

• Place candles on a stable, heat-resistant surface.

• Do not move a candle while it is burning or while the wax is hot.

• Stop using a candle if continued use would be unsafe.

• Follow all warnings and instructions provided on or with the product.

The customer is responsible for using the product in accordance with these safety instructions.

16. Product Information and Burn Times

Any burn times stated in product descriptions are approximate averages.

Actual burn time may vary depending on environmental conditions, candle care, burn duration per use and other factors.

Scent descriptions are subjective and are intended to provide a general description of the fragrance.

17. Warranty and Defect Rights

Customers retain all mandatory statutory rights regarding defective or non-conforming products.

Nothing in these Terms excludes or limits rights that cannot legally be excluded under applicable consumer protection law.

18. Liability

We are liable without limitation for:

• Intentional misconduct

• Gross negligence

• Injury to life, body or health

• Liability arising under mandatory product liability law

• Any other liability that cannot legally be excluded or limited

In cases of ordinary negligence involving an essential contractual obligation, liability is limited to damages that were reasonably foreseeable and typical for this type of contract.

An essential contractual obligation is an obligation whose fulfillment is necessary for the proper performance of the contract and on which the customer can normally rely.

The above limitations also apply to our legal representatives, employees and agents where legally permitted.

19. Force Majeure

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including but not limited to:

• Natural disasters

• Severe weather

• War or civil unrest

• Government restrictions

• Carrier disruptions

• Customs delays

• Labor disputes

• Supply chain disruptions

• Major technical outages

Mandatory consumer rights remain unaffected.

20. Intellectual Property

Unless otherwise stated, all store content including:

• Brand names

• Logos

• Graphics

• Candle designs

• Product photographs

• Text

• Illustrations

is owned by or licensed to Sassy Scents and is protected by applicable intellectual property laws.

Content may not be copied, reproduced, distributed, modified or commercially used without prior permission.

21. Third-Party Services

Our store may use third-party services for payment processing, production, shipping, analytics, customer support or other operational purposes.

The use of these third-party services does not change the identity of Sassy Scents as the seller of the products unless expressly stated otherwise.

22. Governing Law

These Terms and contractual relationships with Sassy Scents are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG), where legally permitted.

For consumers, this choice of law does not deprive you of mandatory consumer protections that apply under the laws of the country in which you normally reside.

23. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will remain unaffected.

The applicable statutory provision shall apply in place of any invalid provision.

24. Changes to These Terms

We may update these Terms from time to time.

The Terms in effect at the time an order is placed will generally apply to that order.

The current version will be published in our online store.

25. Contact

If you have any questions regarding your order or these Terms, please contact:

Sassy Scents
Tim Geithner

Email: info@sassyscents.store

c/o IP-Management #9778
Ludwig-Erhard-Str. 18
20459 Hamburg
Germany