Shipping Policy

We currently ship Sassy Scents orders to the United States and Canada.

Because our candles are made to order, your order will go through a short production process before it is shipped.

Processing & Production Time

Orders are usually produced within approximately 2–7 business days.

Production times may vary depending on order volume, holidays and other circumstances outside our control.

Please note that production time is separate from shipping time.

Shipping to the United States

Once your order has been produced and shipped, delivery within the United States typically takes approximately:

2–5 business days

Estimated total delivery time:

Approximately 4–12 business days

Deliveries to Alaska, Hawaii, Puerto Rico and certain US territories may take longer.

Shipping to Canada

Once your order has been produced and shipped, delivery to Canada typically takes approximately:

10–30 business days

Estimated total delivery time:

Approximately 12–37 business days

International shipments may experience additional delays due to customs processing or local shipping carriers.

Shipping Costs

Shipping costs are displayed during checkout before you complete your purchase.

Shipping prices depend on your destination and the number of products in your order.

Tracking

Tracking information will be provided whenever available.

Once your order has shipped, you may receive a tracking link that allows you to follow the progress of your delivery.

Please allow some time for tracking information to update after your shipping confirmation has been issued.

Customs, Duties & Import Taxes

Orders shipped to Canada may be subject to customs duties, import taxes or other fees imposed by Canadian authorities.

These charges are not included in the product or shipping price unless explicitly stated otherwise during checkout.

Any applicable customs duties, taxes or import fees are the responsibility of the recipient.

Delivery Estimates

All delivery times shown on our website are estimates and are not guaranteed.

Delays may occur due to:

• Carrier delays

• Customs processing

• Severe weather

• Holidays

• High order volumes

• Incorrect or incomplete delivery addresses

• Other circumstances outside our control

Incorrect Shipping Address

Please carefully check your shipping address before placing your order.

Because orders may enter production shortly after purchase, we cannot guarantee that an address can be changed after an order has been placed.

If an order is returned or cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply.

Lost Packages

If your tracking information shows no movement for an unusually long period of time or you believe your order has been lost, please contact us at:

info@sassyscents.store

Please include your order number so we can investigate the shipment.

Damaged Orders

If your candle arrives damaged, please contact us as soon as possible at:

info@sassyscents.store

Please include:

• Your order number

• A short description of the issue

• Clear photos of the damaged product and packaging

We will review the issue and help find an appropriate solution.

Multiple Shipments

In some cases, products from the same order may be produced or shipped separately.

This means that you may receive more than one package even though the products were purchased in the same order.

Contact

If you have any questions about shipping or your order, please contact us:

Email: info@sassyscents.store