Shipping policy
Last updated: September 10, 2026
Sassy Scents currently sells and ships products only within the United States.
Our products are generally made to order and are produced and fulfilled on our behalf by third-party production partners, including Printify and its network of independent print providers.
Production and Processing Time
Most orders are typically produced within approximately:
2–7 business days
Production time begins after an order has been successfully submitted for fulfillment.
Production times may vary depending on the product, order volume, holidays, product availability, production provider, or other circumstances outside our reasonable control.
Production time is separate from shipping time.
Shipping Time within the United States
After production has been completed and the order has been shipped, standard delivery within the United States typically takes approximately:
2–5 business days
Estimated total time including production and standard shipping is therefore generally approximately:
4–12 business days
These are estimates and are not guaranteed delivery dates.
Delivery to Alaska, Hawaii, Puerto Rico, or certain U.S. territories may take longer depending on carrier and fulfillment availability.
Shipping Costs
Shipping costs are displayed during checkout before you complete your purchase.
Costs may vary depending on the delivery destination, products ordered, quantity, fulfillment provider, and available shipping method.
The applicable shipping charge will be shown as part of your order total before payment.
Production and Fulfillment Partners
Sassy Scents operates the online store and is the seller from whom you purchase your products.
Our products are produced and fulfilled by third-party production partners, including Printify and independent print providers within its fulfillment network.
Depending on product availability and fulfillment requirements, different production facilities may be used for different orders.
A production partner may manufacture, package, and ship an order directly to the customer on behalf of Sassy Scents.
For all customer service, order, refund, or replacement questions, please contact Sassy Scents, not the production provider.
Order Tracking
Tracking information will be provided whenever available.
After an order has shipped, you may receive a shipping confirmation containing tracking information.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
Delivery Estimates
Production and delivery times displayed on our website are estimates unless we expressly state otherwise.
Delays may occasionally occur due to circumstances including carrier delays, severe weather, holidays, high order volume, production delays, product availability, incorrect or incomplete addresses, or other circumstances outside our reasonable control.
Incorrect or Incomplete Shipping Addresses
Please carefully review your shipping address before completing your order.
Because orders may enter production shortly after purchase, we cannot guarantee that shipping information can be changed after the order has been placed.
If you notice an error, contact us as soon as possible at:
If an order cannot be delivered or must be produced or shipped again because an incorrect or incomplete address was provided by the customer, additional costs may apply to the extent permitted by applicable law.
Lost or Missing Packages
If tracking has not updated for an unusually long period or you believe your package may have been lost, please contact us at:
Please include your order number.
Shipping issues involving packages that appear to be lost should be reported within 30 days after the estimated delivery date.
We will investigate the shipment using available tracking information and work with the relevant carrier and fulfillment provider.
Where appropriate, an eligible lost shipment may result in a replacement or refund.
Damaged Orders
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery at:
Please include your order number, a short description of the issue, and clear photographs of the affected product.
Photos of the packaging may also be requested where relevant.
Please refer to our Refund & Return Policy for full details.
Multiple Shipments
In some cases, products contained in the same order may be produced or shipped separately.
You may therefore receive more than one package for a single order.
Contact
For questions regarding shipping or delivery:
Sassy Scents
Email: info@sassyscents.store