Refund policy

Last updated: September 10, 2026

At Sassy Scents, our products are generally produced on demand after an order is placed.

We currently sell and ship products only to customers in the United States.

Our products are produced and fulfilled on our behalf by third-party production and fulfillment partners, including Printify and its network of independent print providers.

Sassy Scents remains the seller and your contractual partner. All order questions, refund requests, replacements, and customer service inquiries should therefore be directed to Sassy Scents.

Order Cancellations and Changes

Production may begin shortly after an order is placed.

If you need to cancel or modify your order, please contact us as soon as possible at:

info@sassyscents.store

We will do our best to accommodate your request if production has not yet started.

Once an order has entered production, cancellation or modification may no longer be possible.

Any cancellation or other consumer rights that cannot legally be excluded remain unaffected.

Change-of-Mind Returns and Exchanges

Because our products are produced on demand, we generally do not accept returns, refunds, or exchanges solely because a customer changed their mind, ordered the wrong product, selected the wrong option, or no longer wants the item, unless applicable law requires otherwise.

Please review the product description and your order details carefully before completing your purchase.

This does not affect your rights if your product arrives damaged, defective, incorrectly produced, or otherwise materially different from what you ordered.

Damaged, Defective, Misprinted, or Incorrect Products

If your order arrives damaged, defective, misprinted, or you receive the wrong product, please contact us within 30 days of delivery at:

info@sassyscents.store

Please include:

Your order number
A short description of the issue
Clear photos showing the product and the problem
Photos of the packaging where relevant

After reviewing the issue, we may provide an appropriate replacement or refund, depending on the circumstances.

In most cases, damaged, defective, misprinted, or incorrectly produced products do not need to be returned.

Please do not send products directly to Printify, a print provider, or an address shown on the shipping package unless we specifically instruct you to do so.

If a physical return is required, we will provide you with the appropriate return instructions.

Lost or Missing Packages

If your package has not arrived within the expected delivery timeframe, please contact us at:

info@sassyscents.store

Please include your order number.

Issues involving packages that appear to be lost or missing should be reported within 30 days after the estimated delivery date.

We will investigate the shipment using the available tracking information and work with the relevant shipping carrier and fulfillment provider.

If an order is confirmed as lost in transit, we may provide an appropriate replacement or refund depending on the circumstances.

Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please first check:

Around your delivery location
With other members of your household
With neighbors where appropriate
With the shipping carrier

You may also contact us at info@sassyscents.store, and we will assist you with reviewing the available tracking information.

A delivery scan by the carrier does not automatically prevent us from investigating a legitimate delivery issue.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your shipping information carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at:

info@sassyscents.store

Because orders may enter production shortly after purchase, we cannot guarantee that an address can be changed after the order has been submitted for production.

If an order cannot be delivered, is returned, or must be produced or shipped again because an incorrect or incomplete address was provided by the customer, additional costs may apply to the extent permitted by applicable law.

Refunds

If a refund is approved, it will generally be issued to your original payment method.

Once a refund has been issued, please allow additional time for your bank, credit card provider, or payment service to process and display the refund.

Processing times vary depending on the payment provider.

Any refund of shipping charges will depend on the reason for the refund and applicable law.

Returns

Please do not return products directly to Printify, a production provider, or any address shown on your shipping package unless we specifically instruct you to do so.

If a physical return is required in an exceptional case, we will provide the appropriate return address and instructions.

Unauthorized returns may not be accepted or refunded.

Production and Fulfillment

Sassy Scents operates the online store, offers and markets the products, processes customer orders, and provides customer service.

Our products are produced on demand and fulfilled by third-party production partners, including Printify and its network of independent print providers.

Depending on the product, availability, and fulfillment requirements, a production partner may manufacture, package, and ship your order directly to you on our behalf.

Your purchase is made from Sassy Scents.

Printify and individual print providers act as production and fulfillment partners and are not the seller from whom you purchased the product through this store.

All customer service, refund, replacement, and order-related requests should therefore be directed to Sassy Scents.