Refund policy

Cancellation, Returns & Right of Withdrawal

Last updated: August 23, 2026

At Sassy Scents, our candles are produced on demand after an order is placed.

We currently sell and ship exclusively to customers in the United States and Canada.

Order Cancellations

Because production may begin shortly after your order is placed, we cannot guarantee that an order can be canceled or changed once it has entered production.

If you need to cancel or modify your order, please contact us as soon as possible at:

info@sassyscents.store

We will do our best to help if production has not yet started.

Change of Mind Returns

Because our products are produced on demand, we generally do not accept returns or exchanges simply because:

You changed your mind
You no longer want the product
You selected the wrong product or scent
You do not personally like the fragrance
The product was purchased as an unwanted gift

This does not affect any mandatory consumer rights that may apply under the laws of your country, state or province.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, misprinted or you receive the wrong product, please contact us within 30 days of delivery.

Please provide:

Your order number
A short description of the issue
Clear photos showing the product and the problem
Photos of the packaging where relevant

Depending on the circumstances, we may offer a replacement or refund.

You normally do not need to return a damaged or defective product unless specifically requested.

Refunds

If a refund is approved, it will generally be issued to the original payment method.

Please allow additional processing time for the refund to appear on your account, depending on your bank or payment provider.

Original shipping costs may not be refundable unless the refund results from a damaged, defective, incorrect or otherwise non-conforming product, or where required by applicable law.

Lost Orders

If your order appears to have been lost during shipping, please contact us at:

info@sassyscents.store

We will investigate the shipment and, where appropriate, arrange a replacement or refund.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be produced or shipped again.

Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict or replace any consumer rights that cannot legally be waived.

If the consumer protection laws applicable at your place of residence provide you with additional cancellation, refund, warranty or return rights, those rights remain unaffected.